Grabatic - Refund Policy
Our refund policy defines the situations under which Grabatic will provide a refund, the procedure for claiming a refund, and Grabatic's responsibility in circumstances resulting in such a claim. By registering for any of our services, you accept and agree with all the terms and conditions outlined in this refund policy.
Coverage & Scope
Our refund policy covers the refunds by Grabatic and/or a website owned and managed by Grabatic, a creative digital agency in India. This policy does not apply to companies that are not owned or controlled by Grabatic or to persons not employed or managed by Grabatic. This includes any third-party service and/or product providers bound by contract and any third-party websites to which Grabatic's website links.
Filing a Complaint
At Grabatic, a creative digital agency in India, we take every project with the final product in sight. It is as much our responsibility as the client’s. Therefore, we believe that every effort should be made to reach a mutually acceptable solution in case of any dissatisfaction related to services. Only when things are completely out of hand should a refund be considered.
Our final aim is to come to a mutually acceptable solution. Even then, if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at [email protected] for a final dialogue before requesting a refund. Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
Eligibility for Refund
At Grabatic, every project is important to us, and we handle each project with the utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure, if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program, which clearly lists our services and refund policy related to each service:
Website
- Full refund: If the project has not been started or if the initial design style has not been approved. The full refund policy will initiate after receiving the upfront payment date and will take 180 days to refund the amount.
- Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
- No refunds: If the project has been completed and uploaded on the server.
Logo Design / Brochure Design
- Full refund: If the project has not been started or if the initial design style has not been approved.
- Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
- No refunds: If the project has been completed and uploaded on the server.
Web Programming
- Full refund: If the project has not been initiated.
- Partial refund: As per the judgment of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Grabatic, taking into account the proportion of the project completed and the proportion yet to be completed as per the predefined scope of the project.
Dedicated Hiring (Offshore Staffing Solution)
- Full refund: If the project has not been initiated by the programmer/designer/content writer/SEO expert or any other resource and/or staff.
- Proportionate refund: In accordance with the amount of work done till the time the client decides to cancel the order.
- No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, they must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.
Applicability of the Delivery Policy
Grabatic's delivery commitment is subject to:
- A project is not taken to be void unless the agreed-upon payments are clear.
- The refund policy is not applicable if the required information for the successful completion of the project is not given to us at the proper time. If there is a delay or failure in completion of the project due to improper communication from the client, it cannot be attributed to Grabatic.
- If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Grabatic is not liable to follow its delivery or refund commitments.
- There is no provision for compensation for the delay of delivery under any conditions unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability
Grabatic's liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point in time. Grabatic is not obligated for losses due to the services provided/not provided or the delay in the same at any point in time. The liability to refund holds only if the project has been canceled by the client, and such cancellation has been communicated to Grabatic in writing.
Processing of Refunds
- The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project, i.e., refund by check or refund by credit card.
- The full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project, i.e., refund by check or refund by credit card.
Changes
Grabatic may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Grabatic's website after any such amendments automatically implies your acceptance of the same.
Contacting Us Regarding Our Refund Policy
If you have queries or suggestions regarding our refund policies, kindly email us at [email protected].