Grabatic - Shipping and Delivery Policy
Welcome to Grabatic! This Shipping and Delivery Policy outlines the terms and conditions regarding the delivery of our digital products and services, including web development, app development, and software solutions. By engaging our services, you agree to be bound by the terms outlined in this policy.
1. Scope of Delivery
1.1 Digital Products and Services:
- Our primary mode of delivery includes digital products and services such as websites, mobile applications, software, and other IT solutions.
- All deliverables will be provided electronically via email, cloud storage, or other digital transfer methods as agreed upon.
2. Delivery Timelines
2.1 Project Commencement:
- The delivery timeline for each project will be discussed and agreed upon during the project initiation phase.
- The timeline will be influenced by the complexity, scope, and requirements of the project.
2.2 Milestones and Deliverables:
- Projects will be divided into milestones with specific deliverables outlined in the project plan.
- Each milestone will have a defined delivery date, subject to client feedback and approval at each stage.
2.3 Completion and Handover:
- Upon completion of the project, all final deliverables will be handed over to the client electronically.
- The final handover will include all agreed-upon files, documentation, and source code.
3. Delays and Communication
3.1 Client Responsibilities:
- Timely provision of required information, feedback, and approvals from the client side is crucial to adhere to the delivery schedule.
- Any delays in providing necessary inputs may result in corresponding delays in the project timeline.
3.2 Grabatic Responsibilities:
- Grabatic will keep the client informed of the project status and any potential delays.
- In case of unforeseen circumstances that might impact the delivery schedule, Grabatic will promptly notify the client and work towards a mutually acceptable revised timeline.
4. Quality Assurance
4.1 Testing and Validation:
- Before final delivery, all digital products and services will undergo thorough testing and quality assurance checks to ensure they meet the agreed-upon specifications and standards.
- Any issues identified during the testing phase will be resolved before the final handover.
5. Acceptance and Revisions
5.1 Client Acceptance:
- Upon delivery of each milestone or final product, the client will review and provide feedback or approval within the agreed timeframe.
- Acceptance of deliverables will be formally documented.
5.2 Revisions and Modifications:
- Any revisions or modifications required by the client post-delivery will be addressed as per the terms of the service agreement.
- Minor revisions within the project scope will be accommodated, while significant changes may be subject to additional charges.
6. Non-Delivery Claims
6.1 Reporting Non-Delivery:
- In the event of non-delivery of services, clients are required to notify Grabatic within 7 business days from the expected delivery date.
- Non-delivery claims will be investigated, and appropriate measures will be taken to resolve the issue.
7. Contact Us
If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at:
Website: www.grabatic.com
Address: Maharani Hospital Road , Near New Narendra Talkies , Jagdalpur - 494001
E-mail: [email protected]
Phone: (+91) 9584614111
By engaging with Grabatic’s services, you acknowledge and agree to the terms outlined in this Shipping and Delivery Policy. We are committed to delivering high-quality digital solutions and ensuring your satisfaction with our services.